Returns - Standard Products
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Items with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after delivery

Returns - Customised Products                                                                          Products that have been customised or made-to-order specifically for you are non-returnable and non-refundable.   However, this does not apply if the customised product arrives defective, damaged or significantly different from the specifications agreed upon at the time of purchase.  In such cases, please contact us at contact@finfort.co.uk within 14 days of receiving the product to arrange resolution.  By confirming your order for a customised product you acknowledge and agree to this non-returnable policy.

Returns - Bold Products                                                                                    Bold smart products are shipped with a security seal to ensure their integrity and quality.  Breaking or tampering with this seal voids the return eligibility, except where the product is found to be defective or damaged on receipt.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@FinFort.co.uk.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@FinFort.co.uk and send your item to: FinFort Limited, 55 Leconfield road, Highbury Islington, Islington, n52rz, United Kingdom.


Shipping
To return your product, you should mail your product to: FinFort Limited, 55 Leconfield road, Highbury Islington, Islington, n52rz, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we cannot guarantee that we will receive your returned item.